Refund & Cancellation Policy

Refund & Cancellation Policy Effective Date: 22 October 2026 1. Introduction At PWORLD Jobs & Education (“PWORLD,” “we,” “our,” or “us”), we aim to provide transparent information about our services, fees, cancellations, and refunds. This Refund & Cancellation Policy applies to paid services offered through our website, including recruitment assistance, career services, education counselling, admission assistance, and other services offered by PWORLD. By purchasing a paid service, you agree to the terms of this policy, subject to applicable consumer protection laws and other legal requirements. 2. Services Covered This policy may apply to the following services, depending on the service purchased: Domestic and international job placement assistance. Recruitment and career support services. Overseas education counselling. University and college admission assistance. Application processing and documentation support. Other paid services explicitly offered by PWORLD. Third-party charges, including university application fees, examination fees, visa fees, government fees, insurance premiums, and other external charges, may be subject to separate refund policies. 3. Cancellation by the Customer Customers who wish to cancel a service must submit a written cancellation request using the official PWORLD contact email or another designated communication channel. The request should include: Full name and registered contact details. Service purchased. Payment receipt or transaction reference. Reason for cancellation. Relevant application or service reference number, if available. Cancellation requests will be reviewed based on the stage of service delivery, work already completed, third-party commitments, the applicable service agreement, and relevant legal requirements. Submitting a cancellation request does not automatically guarantee a full refund. 4. Refund Eligibility Refund eligibility will be determined according to the nature of the service, the work completed, the applicable written agreement, and applicable law. A. Services Not Yet Started If a customer cancels before PWORLD begins providing the purchased service, the customer may be eligible for a full or partial refund, subject to any clearly disclosed and legally permissible cancellation charges or non-recoverable costs. B. Services Already in Progress If counselling, recruitment coordination, documentation, application preparation, candidate screening, or other agreed work has commenced, any refund may take into account the services already delivered and legitimate costs incurred, as permitted by law and the applicable agreement. C. Services Fully Delivered However, this does not exclude refunds or other remedies required by law, including where a service was not provided as agreed. 5. Job Placement and Recruitment Services For job placement and recruitment-related services: Payment does not guarantee a job offer, interview, work permit, visa, or employment outcome. A customer's change of mind or rejection of a suitable opportunity does not automatically qualify for a refund. If PWORLD fails to provide a specifically agreed service, the customer may request a review for an appropriate refund or other remedy under the service agreement and applicable law. If a recruitment process is cancelled by an employer or another third party, refund eligibility will depend on the agreed service terms, the services already delivered, any applicable employer arrangements, and applicable law. Any job-specific refund guarantee or replacement commitment must be stated separately in the relevant written agreement. 6. Education and Study Abroad Services For education counselling and admission assistance: Admission decisions are made by the relevant educational institution. Visa decisions are made by the appropriate government authorities. Scholarships and education loans are subject to the relevant provider's eligibility criteria and approval. A rejected admission or visa application does not automatically entitle the customer to a refund for services already properly delivered. If an application has not been submitted and the agreed service has not commenced, the customer may be eligible for a refund according to the applicable service agreement and law. University fees, application charges, examination fees, visa charges, and other payments made directly to third parties are governed by the respective third party's refund policy. PWORLD cannot guarantee a refund of charges controlled by another organisation. 7. Cancellation by PWORLD PWORLD reserves the right to cancel or discontinue a service where necessary due to operational limitations, legal requirements, service unavailability, or other reasonable circumstances. If PWORLD cancels a paid service and is unable to provide the agreed service, an appropriate refund for the undelivered portion will be considered in accordance with the service agreement and applicable law. Customers will be informed through their registered contact details where reasonably practicable. 8. Non-Refundable Charges Certain charges may be non-refundable where they relate to services already delivered or third-party expenses that cannot be recovered, provided the charges and applicable conditions were properly disclosed and are legally enforceable. Examples may include: Counselling or consultation sessions already completed. Documentation or application preparation already performed. University or examination fees paid directly to third parties. Government fees and visa charges paid to the relevant authority. Other completed services or committed expenses covered by the agreed terms. No provision in this section removes a customer's statutory refund rights or other remedies under applicable law. 9. Refund Processing Time Once a refund is approved, PWORLD will generally aim to initiate the refund within 7–14 business days, subject to verification, payment provider procedures, and any applicable legal requirements. The time taken for the refunded amount to appear in the customer's account may depend on the bank, card issuer, payment gateway, or other payment provider. If additional information is required, processing may take longer. PWORLD will communicate any material delay where reasonably practicable. 10. Refund Method Approved refunds will generally be returned through the original payment method wherever possible. If the original payment method is unavailable, an alternative method may be arranged after appropriate verification and subject to applicable law and payment provider requirements. Customers must provide accurate payment information when requested. PWORLD will not request passwords, PINs, or OTPs as a condition of processing a refund. 11. Duplicate or Incorrect Payments If a customer believes they have made a duplicate payment or been charged an incorrect amount, they should contact PWORLD with the transaction reference and payment receipt. After verification, eligible duplicate or incorrect payments will be refunded or corrected as appropriate, in accordance with applicable law and payment provider procedures. 12. How to Request a Refund To request a cancellation or refund, contact us using the details below. PWORLD Jobs & Education Website: www.pworldin.com Email: info@pworldin.com Phone: +91 9429691969 Please use the subject line “Refund or Cancellation Request” and include your name, service details, transaction reference, and reason for the request. We aim to acknowledge requests within 3 business days and communicate the outcome after reviewing the relevant information. 13. Disputes and Complaints If you disagree with a refund decision, you may contact PWORLD with supporting documents for further review. We will make reasonable efforts to resolve complaints fairly and transparently. Customers retain any rights to seek remedies through the appropriate consumer protection or legal channels available under applicable law. 14. Changes to This Policy PWORLD may update this Refund & Cancellation Policy to reflect changes in its services, payment arrangements, business practices, or applicable laws. The revised policy will be published on this page with an updated effective date. Changes will apply subject to applicable law and any existing contractual commitments. 15. Contact Us For questions regarding refunds, cancellations, or payments, please contact: PWORLD Jobs & Education Website: www.pworldin.com Email: info@pworldin.com Phone: +91 9429691969 --- PWORLD Jobs & Education Connecting Talent, Careers & Education Globally.