Senior Client Success Manager (B2B Tech)

About Role Key Skills Account Management Client Success Management Revenue Growth Data Analytics Cloud Computing Artificial Intelligence Digital Transformation Executive Stakeholder Management Contract Management SOW CRM Azure DevOps PMP CSM Roles & Responsibilities Own a portfolio of client accounts ensuring high satisfaction, retention, and revenue expansion Develop and execute account growth strategies including cross-sell and upsell opportunities Serve as the primary point of contact for C-level executives and build trusted relationships Oversee active engagements to ensure alignment between SOW commitments and delivery outcomes Monitor engagement health and proactively resolve risks, escalations, and delivery gaps Collaborate with Delivery, PMO, and Sales teams to ensure seamless execution Lead contract discussions including SOW restructuring, renewals, and amendments Partner with Finance to oversee invoicing accuracy and revenue tracking Establish and maintain governance frameworks including regular client and internal cadences Identify opportunities to enhance client solutions using emerging technologies like AI, Data, and Cloud Ideal Candidate 1 Strong Senior CSM Profile with enterprise account ownership, revenue growth, and strategic client management 2 Mandatory (Experience 1): Must have atleast 7+ years of experience in Client Success/Account Management with the recent 4+ years in the B2B technology domain 3 Mandatory (Experience 2): Must have experience being directly or indirectly involved in revenue growth and account expansion (cross-sell and upsell) 4 Mandatory (Experience 3): Must have experience managing enterprise client relationships and serving as the primary contact for C-level executives driving retention, satisfaction, and long-term account growth 5 Mandatory (Experience 4): Must have experience overseeing delivery and value realization — aligning SOW commitments with delivery outcomes, monitoring engagement health, and resolving risks/escalations 6 Mandatory (Skill 1): Must have experience with commercial / contract ownership — SOW restructuring, renewals, amendments, pricing alignment, and revenue tracking 7 Mandatory (Skill 2): Must have cross-functional leadership ability (Delivery, PMO, Invoicing, Sales), strong governance, and data-driven account management, owning metrics like CSAT, retention/renewal, revenue growth, and account profitability 8 Mandatory (Tech skill 1): Must be proficient in CRM systems, Azure DevOps, MS Teams, and contract management platforms 9 Mandatory (Domain): Must have experience working with technology solutions/services in one of these areas - Data Analytics/Cloud/AI/or Digital Transformation services 10 Mandatory (Communication): Must have excellent communication, negotiation, and executive presentation skills 11 Mandatory (Education): Bachelor's degree in Computer Science, Engineering, or related field 12 Mandatory (Company): B2B Tech companies 13 Preferred (Education): MBA degree 14 Preferred (Certification): PMP, CSM, or CCSM certification Additional Information This is a full-time role based in Hyderabad The role involves revenue ownership and strategic account management for a global software products firm Focuses on data-driven enterprises and innovative solutions in AI/ML and Data Analytics Interview Process 4 Rounds Tech round Tech round Tech round HR round