Operations Manager (Persons with Disabilities PwD, Tier3 Cities

1. Key Skills - MS Office and Advanced Excel - Data Reporting and Accuracy - Branch Operations - Disbursement Processing - File and Document Management - Customer Grievance Handling - Tele-calling and Customer Communication - Operational Training and Support - Compliance and Process Management 2. Roles & Responsibilities 1. Support the Branch Manager (BM) and Operations Manager (OM) in daily branch operations, including disbursement initiation and file/document management. 2. Address customer grievances promptly and effectively, ensuring timely resolution. 3. Conduct operational support training for Center Managers to improve their understanding, efficiency, and productivity. 4. Act as a resource person for resolving operational queries and guiding field staff. 5. Ensure data accuracy, timely reporting, and adherence to operational procedures and compliance requirements. 3. Ideal Candidate Profile 1. Experience: Freshers or candidates with at least 1 year of experience in onboarding, operations, or a related field. 2. Branch Operations: Experience supporting branch operations, including disbursement initiation and document management. 3. Technical Skills: Intermediate-level proficiency in MS Office, Advanced Excel, and data reporting. 4. Customer Handling: Ability to handle customer grievances and conduct tele-calling professionally. 5. Training & Support: Ability to conduct support training and resolve operational queries for field staff. 6. Education: Graduate in Commerce, Arts, or Science. 7. Location: Must be a resident of a rural area (village/tehsil) and able to commute to the branch independently. 8. Work Requirements: Willingness to work from the branch, handle cash-related processes, and perform customer-facing duties. 9. Disability Certification: A valid UDID (Unique Disability ID) certificate is mandatory. 10. Language: Proficiency in the local language of the preferred work location. 11. Preferred Location: Candidates residing within 5 km of the branch are preferred. 12. Preferred Skills: Familiarity with system-driven operations, documentation, and compliance processes. 4. Additional Information - Opportunity: Inclusive employment opportunity for Persons with Disabilities (PwD). - Reporting To: Branch Manager – Microfinance. - Working Hours: 8:30 AM – 5:00 PM, including a 2-hour break. - Work Environment: Branch-based, process-driven, technology-enabled, and customer-facing. - Customer Interaction: Must be comfortable communicating with customers and conducting tele-calling. - Commute: Must be able to travel to the branch independently; candidates living within 5 km are preferred. 5. Interview Process - Round 1: Telephonic interview (virtual). - Round 2: Face-to-face interview, depending on the interview panel.